Refund policy

RETURN & EXCHANGE POLICY

We want you to love your Extra Innings gear. If something isn’t quite right, we’re happy to help.

RETURNS

We accept returns within 30 days of delivery.

To be eligible for a return, merchandise must be:

  • Unworn, unwashed, and unused

  • In its original condition

  • Free of stains, odors, pet hair, or other signs of wear

  • Returned with all original tags attached, when applicable

Items that do not meet these conditions may not be eligible for a refund.

RETURN SHIPPING

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

If you received an incorrect, damaged, or defective item, please contact us so we can make it right. In these cases, Extra Innings Ball Club will cover the appropriate return or replacement shipping costs.

We recommend using a trackable shipping method when returning your order. Extra Innings Ball Club is not responsible for return packages that are lost or damaged in transit.

REFUNDS

Once your return is received and inspected, we’ll notify you of the status of your refund.

Approved refunds will be issued to the original form of payment. Please allow several business days after your refund is processed for the credit to appear, depending on your bank or payment provider.

EXCHANGES

Need a different size? We recommend returning the original item according to the policy above and placing a new order for the size you need. This helps ensure your preferred item and size are still available.

FINAL SALE ITEMS

The following items are not eligible for return or exchange:

  • Items marked Final Sale

  • Gift cards

  • Personalized or custom-made merchandise

  • Items that have been worn, washed, altered, or damaged after delivery

Sale or promotional items are eligible for return unless specifically marked Final Sale at the time of purchase.

DAMAGED OR INCORRECT ORDERS

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible and include your order number and photos of the item.

We’ll review the issue and work with you to provide an appropriate replacement or refund.

QUESTIONS?

Have a question about your order or return? Contact the Extra Innings Ball Club customer service team and include your order number so we can assist you as quickly as possible.